How secure is a SecureVault box, really?
Each box is protected by multiple independent layers of security — a personal access card, a private PIN, and biometric verification. No single factor alone can open your box, and our team never has independent access to your contents.
What can I store in a SecureVault box?
Most personal and business valuables: documents, jewelry, precious metals, hard drives, and similar items. A small number of restricted items apply for safety and legal reasons — our team will explain these during booking.
Is what I store actually insured?
Yes. Every box comes with insurance coverage on its contents from the day you activate it.
Do I need to be a Kenyan resident to rent a box?
No — our service is available to both residents and non-residents with valid identification.
How quickly can I get my box?
Booking typically takes about ten minutes, and your box is accessible immediately afterward.
Can I add a second person to access my box?
Yes, joint access can be arranged for personal boxes, and multi-user access is available for business accounts. Speak to our team when booking.
What happens if I lose my access card?
Contact us immediately. Because access requires multiple factors, a lost card alone cannot be used to open your box, but we’ll deactivate it and issue a replacement as a precaution.
Can I cancel or downsize my plan later?
Yes, rental plans can be adjusted. Contact our team to discuss changing your box size or ending your rental.